geokg provides its clients with a team of experts with many years of experience and practical tools for measuring and improving the service, with the aim of increasing business activity.
The company conducts ad hoc research and ongoing studies to accompany the organization, at all its contact points, in measuring, analyzing, monitoring and reporting sales processes, service, internal service and internal interfaces.
The activity includes customer satisfaction surveys, employee satisfaction, studies to examine the relationship with suppliers and agents, and mystery shopper observations, for measuring and evaluating work processes and assimilating the organization’s procedures.
The activity is conducted using a variety of methods and collection tools, in accordance with the research objectives: telephone interviews, on-line interviews, digital surveys, face-to-face interviews at the point of sale, mystery shopper, accompanying client, observation and more.
geokg provides its customers with a number of alternatives to advanced reporting methods, tailored to the customer’s needs. The solutions were developed by the company and are based on many years of experience, and their most obvious advantage is their degree of operability: